Refund policy
Choosing a unique, precision-cut gem is an investment in something truly extraordinary, but a static photograph can only tell part of the story. A gem’s true fire, dispersion, brilliance, and personality reveal themselves when the stone moves through light, shifting color and flashing from every angle. These details are important, so I want you to experience them for yourself and see the gem come alive in your hand. Because you’re investing in a truly one-of-a-kind, precision-cut gem, you deserve to know exactly what you’re choosing.
To ensure you are completely captivated by your piece, every purchase includes a 10-day inspection period. Take the time to examine your gem in person, experience its beauty in different lighting, and see how it speaks to you. If it isn’t absolutely perfect for you, simply return it in its original, unaltered condition for a refund of the purchase price less the 3.49% return fee.
Refunds exclude original shipping costs and a return fee of 3.49% of the product price, regardless of payment method.
How to Initiate a Return
Email Me: Within 10 days of receiving your gemstone, please send an email so we can arrange the return. I will email you a prepaid and insured return label. We will discuss the carrier for your convenience FedEx or UPS.
Mail the Gemstone: You will receive guidance on how to package the gemstone. Package the gemstone securely in a new box and mail it to the shipping address below. Use the shipping label you receive from me. Please understand that the shipping instructions are very important for security of the gemstone. You can be liable for the replacement costs if the package is lost or stolen, so please follow the directions. I assure you it is an easy process. FedEx and UPS have boxes at their locations.
Send Tracking: Email me the tracking number as soon as it is shipped so I can ensure a secure pickup.
Refund: Your refund will be processed the day the gemstone is received. You should see funds in your account within 48 hours during normal business days and depending on your credit card company.
Disclaimer: Gemstones must be in the original condition, if it is damaged by accident during the review time you are responsible for any costs associated with repairing including any lost value. These situations are not common just be careful when you are inspecting the gemstone.
Return Shipping Address: Brian Hoefling, 550 Redcliff Circle, Unit 203, Ridgway, CO 81432
Processing Fees & Restocking Information
A return fee of 3.49% of the product price will be deducted from refunds for all payment methods.
Once the gemstone is received, I will email you immediately to confirm its arrival. After verified to be in its original condition, your refund will be processed promptly.