Return Policy

Return Policy & Satisfaction Guarantee

Buying a unique, precision-cut gem online is a major investment, and static photos rarely do justice to the way a stone handles light. True fire, dispersion, and brilliance can only be fully appreciated in motion, in your hands.

To ensure you are completely captivated by your piece, every purchase includes a 10-day inspection period. If the stone isn't perfect for you, return it in its original, unaltered condition for a full refund of the purchase price (less original shipping costs and non-refundable processing fees for credit card processing).

How to Initiate a Return

Email Me: Within 10 days of receiving your gemstone, please send an email so we can arrange the return. I will email you a prepaid and insured return label. We will discuss the carrier for your convenience FedEx or UPS.

Mail the Gemstone: You will receive guidance on how to package the gemstone. Package the gemstone securely in a new box and mail it to the shipping address below. Use the shipping label you receive from me. Please understand that the shipping instructions are very important for security of the gemstone. You can be liable for the replacement costs if the package is lost or stolen, so please follow the directions. I assure you it is an easy process. FedEx and UPS have boxes at their locations. 

Send Tracking: Email me the tracking number as soon as it is shipped so I can ensure a secure pickup.

Refund: Your refund will be processed the day the gemstone is received. You should see funds in your account within 48 hours during normal business days and depending on your credit card company. 

Disclaimer: Gemstones must be in the original condition, if it is damaged by accident during the review time you are responsible for any costs associated with repairing including any lost value. These situations are not common just be careful when you are inspecting the gemstone. 

      Return Shipping Address: Brian Hoefling, 550 Redcliff Circle, Unit 203, Ridgway, CO 81432

      Processing Fees & Restocking Information

      When a return is processed, PayPal and credit card companies do not refund their transaction fees to the merchant. To cover these lost costs, a fee will be deducted from your refund based on your payment method:

      • Credit Card: A 3.49% fee will be deducted.

      • How to Avoid Fees: You can completely avoid these return fees by using Venmo or Cash in you live nearby. If you choose this route, email me for the transaction information. 

      Once the gemstone is received, I will email you immediately to confirm its arrival. After verified to be in its original condition, your refund will be processed promptly.